Holiday Shipping Cutoff Window:. Need it by December 25? Order by the following dates to ensure an on time delivery. US Shipping. Items in stock ship in 1-3 business days - Monday through Friday (excluding holidays). Once your item ships, please allo

Holiday Shipping Cutoff Window:Need it by December 25? Order by the following dates to ensure an on time delivery.&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Standard (5-8 days shipping): Order by Monday December 14 11am CT</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Expedited (3-4 days shipping): Order by Friday December 19&#xA0;11am CT</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Overnight: Order by Saturday December 20 11am CT</li></ul>US ShippingItems in stock ship in 1-3 business days - Monday through Friday (excluding holidays).Once your item ships, please allow 5-8 business days for standard shipping, 3-4 business days for expedited shipping, and 1-2 business days for overnight shipping.For orders shipped outside of the continental US, including Hawaii and Alaska, please allow for 7-14 business days for standard shipping, and 3-5 business day for expedited shipping.Free ShippingWe offer free shipping for all $150+ US orders (excluding Alaska and Hawaii).International ShippingWe currently offer international shipping to select countries, with rates calculated at checkout. All international orders are shipped with our trusted partner, Passport, who ensures fast and secure delivery through local carriers.To make things smoother, we ship international orders Delivered Duty Paid (DDP), meaning duties and taxes are collected at checkout&#x2014;no surprise fees or customs delays.Once your order ships, you&#x2019;ll receive a tracking email. You can also track your package directly on the Paka tracking page. Orders typically arrive within 8&#x2013;14 business days after fulfillment. If your tracking shows no movement, don&#x2019;t worry&#x2014;your package is likely clearing customs and will update soon.

When will my order ship and arrive?

We currently offer international shipping to select countries, with rates calculated at checkout. All international orders are shipped with our trusted partner, Passport, who ensures fast and secure delivery through local carriers. To make things smo

We currently offer international shipping to select countries, with rates calculated at checkout. All international orders are shipped with our trusted partner, Passport, who ensures fast and secure delivery through local carriers.To make things smoother, we ship international orders Delivered Duty Paid (DDP), meaning duties and taxes are collected at checkout&#x2014;no surprise fees or customs delays.Once your order ships, you&#x2019;ll receive a tracking email. You can also track your package directly on the Paka tracking page. Orders typically arrive within 8&#x2013;14 business days after fulfillment. If your tracking shows no movement, don&#x2019;t worry&#x2014;your package is likely clearing customs and will update soon.

Do you ship internationally?

Yes, we do! That said, our system sometimes has trouble recognizing APO box addresses after an order is placed. If you notice a delay or haven’t received a shipping update, feel free to reach out to us here—we’re happy to help. Holiday Shipping Cutof

Yes, we do! That said, our system sometimes has trouble recognizing APO box addresses after an order is placed. If you notice a delay or haven&#x2019;t received a shipping update, feel free to reach out to us <a href="https://paka-frequently-asked-questions.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">here</a>&#x2014;we&#x2019;re happy to help.Holiday Shipping Cutoff Window:Need it by December 25? Order by the following dates to ensure an on time delivery.&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Standard (5-8 days shipping): Order by Monday December 15 11am CT</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Expedited (3-4 days shipping): Order by Friday December 19&#xA0;11am CT</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Overnight: Order by Saturday December 20 11am CT</li></ul>US ShippingItems in stock ship in 1-3 business days - Monday through Friday (excluding holidays).Once your item ships, please allow 5-8 business days for standard shipping, 3-4 business days for expedited shipping, and 1-2 business days for overnight shipping.For orders shipped outside of the continental US, including Hawaii and Alaska, please allow for 7-14 business days for standard shipping, and 3-5 business day for expedited shipping.Free ShippingWe offer free shipping for all $150+ US orders (excluding Alaska and Hawaii).International ShippingWe currently offer international shipping to select countries, with rates calculated at checkout. All international orders are shipped with our trusted partner, Passport, who ensures fast and secure delivery through local carriers.To make things smoother, we ship international orders Delivered Duty Paid (DDP), meaning duties and taxes are collected at checkout&#x2014;no surprise fees or customs delays.Once your order ships, you&#x2019;ll receive a tracking email. You can also track your package directly on the Paka tracking page. Orders typically arrive within 8&#x2013;14 business days after fulfillment. If your tracking shows no movement, don&#x2019;t worry&#x2014;your package is likely clearing customs and will update soon.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Do you ship to APO addresses?

ApparelWe offer free returns and exchanges within 30 days, no questions asked. If you're in the US, we’ll cover shipping costs!. Items must be returned in their original condition, and for our traceable garments, the QR code must still be attached. P

<h3 dir="ltr" id="isPasted">Returns &amp; Exchanges</h3>Apparel We offer free returns and exchanges within 30 days, no questions asked. If you&apos;re in the US, we&#x2019;ll cover shipping costs!&#xA0;Items must be returned in their original condition, and for our traceable garments, the QR code must still be attached. Please note that secondary returns or exchanges include a flat $10 fee to help offset carbon and transport costs.&#xA0;Please allow up to three weeks for your return to arrive and be processed at our Distribution Center.Underwear We&#x2019;re unable to process returns or exchanges for underwear that has been worn or washed. Items must be in original condition. If you&#x2019;d like to try on a pair, please do so over a layer of clothing to stay eligible for a return or exchange.&#xA0;Please note underwear has a flat rate fee of $10 for processing.<h3 dir="ltr" id="international-returns--exchanges">International Returns &amp; Exchanges</h3>For international customers, you&#x2019;ll be responsible for the cost of shipping your item back to us. Shipping times can vary depending on your location and carrier. We&#x2019;ll process your return or exchange as soon as it arrives at our Distribution Center.<h3 dir="ltr" id="exchanges">Exchanges</h3>For standard exchanges, please allow up to three weeks for your return to be delivered and processed. As soon as your exchange ships, we&#x2019;ll email you a confirmation number and tracking information.<h3 dir="ltr" id="instant-exchange-option">Instant Exchange Option</h3>We now offer Instant Exchanges! If you&#x2019;d like to get your new item right away, you can choose our Instant Exchange option during your return process.With this option:<ul><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The full item total is placed on a temporary hold on your card at the time of submission.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once your original item is scanned into the mail, that hold is automatically released.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If the return isn&#x2019;t in transit within 14 days, your card will be charged for the full cost of the item. </li></ul>It&#x2019;s the fastest way to get your exchange moving without waiting for your original item to reach our warehouse.<h3 dir="ltr" id="holiday-return--exchange-window">Holiday Return &amp; Exchange Window</h3>Orders placed between November 1 - December 20, 2025 the holiday season are eligible for an extended return and exchange window through January 15, 2026.How to Begin:<ol><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Click&#xA0;<a href="https://returns.pakaapparel.com/#/" style="text-decoration:none;">here</a>&#xA0;to start your return or exchange.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Enter your order number and zip code. (Your order number is in your confirmation email &#x2014; if you don&#x2019;t see it, check your spam folder.)</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Drop your package off at any USPS location.</li></ol>Please allow up to three weeks for your return to be delivered, processed, and for your refund to initiate or your exchange to ship if you&#x2019;ve chosen Standard Exchange.

Do you offer free shipping and returns?

We know it can feel stressful when tracking doesn’t seem to move, especially when you’re excited to receive your order. First, take a quick look at your tracking link. Sometimes packages are still on the move even if the status has not updated recent

We know it can feel stressful when tracking doesn&#x2019;t seem to move, especially when you&#x2019;re excited to receive your order.First, take a quick look at your tracking link. Sometimes packages are still on the move even if the status has not updated recently.If your tracking has not changed for 3 business days or continues to show the same location, we recommend reaching out directly to the carrier listed on your tracking link. They&#x2019;re often able to provide more detailed updates or help push things forward.It&#x2019;s also helpful to keep in mind that around the holidays, carriers experience much higher volumes than usual, which can lead to temporary delays or slower scan updates.If you&#x2019;ve already contacted the carrier and things still don&#x2019;t seem to be moving, go ahead and <a href="https://paka-frequently-asked-questions.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">reach out to our Customer Happiness team</a> with your order number and tracking details. We&#x2019;ll take a closer look and help guide you through next steps, whether that&#x2019;s filing a claim, replacing the order, or finding the best solution for your situation.We&#x2019;re here for you and happy to support however we can &#x1F49B;

What can I do if my package seems stuck in transit?

If your tracking shows a delay or an incorrect destination, the quickest next step is to reach out directly to the carrier. Once a package is en route, only the carrier can update or correct the delivery address on their end. If your package appears

If your tracking shows a delay or an incorrect destination, the quickest next step is to reach out directly to the carrier. Once a package is en route, only the carrier can update or correct the delivery address on their end.If your package appears stuck, we typically need to wait 15 days from the last tracking scan before we can file a missing-package claim. Please keep us posted along the way. We&#x2019;re here to support you and make sure you&#x2019;re taken care of.

What if my package is delayed or sent to the wrong location?

We’re so sorry your package was returned due to an incorrect address. If this happens, just send us your updated shipping address, and we’re happy to reship. If the item you originally ordered is no longer available, we’ll be happy to chat through al

We&#x2019;re so sorry your package was returned due to an incorrect address. If this happens, just send us your updated shipping address, and we&#x2019;re happy to reship.If the item you originally ordered is no longer available, we&#x2019;ll be happy to chat through alternative options with you and find the best fit.Reach out to us at <a data-fr-linked="true" href="mailto:info@pakaapparel.com"></a><a href="https://paka-frequently-asked-questions.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">here</a>, and we&#x2019;ll take care of it from there.

My order was returned to sender—what happens next?

We’re really sorry to hear that your order might be lost or stolen. If you think this has happened, please reach out to us as soon as possible. We’ll work with you to track down your package or help resolve the issue. If your package was marked as de

We&#x2019;re really sorry to hear that your order might be lost or stolen. If you think this has happened, please reach out to us as soon as possible. We&#x2019;ll work with you to track down your package or help resolve the issue.If your package was marked as delivered but isn&#x2019;t anywhere to be found, we recommend checking with your neighbors or the delivery carrier to see if it was left in a different spot. If it&apos;s still missing, we can file a claim with the carrier, but we may need to wait up to 7 days after the delivery date to begin the process.We&#x2019;re here to help make things right&#x2014;contact us <a href="https://paka-frequently-asked-questions.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">via email</a> and we&#x2019;ll guide you through the next steps.

What if my order is lost or stolen?

Still have questions? We're here for you!

Our team is available:
Monday–Friday: 6am to 5pm MT
Saturday–Sunday: 6am to 3pm MT

We aim to reply within 1–3 business days. Sending multiple tickets can slow things down, so we kindly ask that you submit just one. Thanks so much for your patience!

Shipping & Delivery