Still have questions? We're here for you!

Our team is available:
Monday–Friday: 6am to 5pm MT
Saturday–Sunday: 6am to 3pm MT

We aim to reply within 1–3 business days. Sending multiple tickets can slow things down, so we kindly ask that you submit just one. Thanks so much for your patience!

Home

Paka

Yes, we do! That said, our system sometimes has trouble recognizing APO box addresses after an order is placed. If you notice a delay or haven&#x2019;t received a shipping update, feel free to reach out to us <a href="https://paka-frequently-asked-questions.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">here</a>&#x2014;we&#x2019;re happy to help.In-stock items typically ship within 1&#x2013;3 business days (Monday through Friday, excluding holidays).Once your order ships, here&#x2019;s what to expect:<ul><li>Standard shipping: 5&#x2013;8 business days</li><li>Expedited shipping: 3&#x2013;4 business days</li><li>Overnight shipping: 1&#x2013;2 business days</li></ul>For orders headed to Alaska, Hawaii, or other locations outside the continental US:<ul><li>Standard shipping: 7&#x2013;14 business days</li><li>Expedited shipping: 3&#x2013;5 business days</li></ul>We do our best to meet these timelines, though sometimes delays can happen. Thanks so much for your understanding and patience!<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Yes, we do! That said, our system sometimes has trouble recognizing APO box addresses after an order is placed. If you notice a delay or haven’t received a shipping update, feel free to reach out to us here—we’re happy to help. In-stock items typical

Do you ship to APO addresses?

Shipping & Delivery

Forgot to use a discount code?

My discount code did not work.

Modify/Cancel my order.

Ordering & Discounts

When will my order ship and arrive?

Do you ship internationally?

Do you offer free shipping and returns?

What can I do if my package seems stuck in transit?

What if my package is delayed or sent to the wrong location?

My order was returned to sender—what happens next?

What if my order is lost or stolen?

How can I return/exchange my items?

Can I combine returns from multiple orders?

When will my exchange order ship out to me?

When will I receive my refund?

My return says “Delivered”—where’s my refund?

Why was my refund amount lower than expected?

Can I exchange for an item that’s out of stock?

What is your lifetime guarantee?

What is your return and exchange policy?

Returns, Exchanges & Refunds

I didn’t receive my order confirmation email or shipment confirmation email.

My order has not shipped yet.

My package says “Delivered” but I haven’t received it—what now?

I’m missing an item from my order.

I’ve received an incorrect item.

My order is damaged.

Why was I charged twice for my order?

Order Issues

How do I wash my PAKA gear?

My item shrank.

My item has a stain.

How can I fix a snag or hole in my PAKA apparel?

Is shedding or pilling normal?

Can alpaca clothing be itchy and how can I make it more comfortable?

What are PAKA's fabric blends? Are they 100% alpaca?

Are any alpacas harmed when harvesting their fleece?

Product Care & Info

How do I know what size to order?

How often do you restock products?

How can I update my request for notifications when an item is back in stock?

Sizing & Availability

Will my gift card expire?

Promotions & Gifts

How do I unsubscribe from emails or texts?

Do you have a customer service phone number?

Account & Communication

Do you ship to APO addresses?Updated 22 days ago