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<p data-start="169" data-end="396" id="isPasted">If your tracking shows a delay or an incorrect destination, the quickest next step is to reach out directly to the carrier. Once a package is en route, only the carrier can update or correct the delivery address on their end.</p><p data-start="398" data-end="633" data-is-last-node data-is-only-node>If your package appears stuck, we typically need to wait 15 days from the last tracking scan before we can file a missing-package claim. Please keep us posted along the way. We&#x2019;re here to support you and make sure you&#x2019;re taken care of.</p>

If your tracking shows a delay or an incorrect destination, the quickest next step is to reach out directly to the carrier. Once a package is en route, only the carrier can update or correct the delivery address on their end. If your package appears

What if my package is delayed or sent to the wrong location?

Shipping & Delivery

Forgot to use a discount code?

My discount code did not work.

Modify/Cancel my order.

Ordering & Discounts

When will my order ship and arrive?

Do you ship internationally?

Do you ship to APO addresses?

Do you offer free shipping and returns?

What can I do if my package seems stuck in transit?

My order was returned to sender—what happens next?

What if my order is lost or stolen?

How can I return/exchange my items?

Can I combine returns from multiple orders?

When will my exchange order ship out to me?

When will I receive my refund?

My return says “Delivered”—where’s my refund?

Why was my refund amount lower than expected?

Can I exchange for an item that’s out of stock?

What is your lifetime guarantee?

What is your return and exchange policy?

Returns, Exchanges & Refunds

I didn’t receive my order confirmation email or shipment confirmation email.

My order has not shipped yet.

My package says “Delivered” but I haven’t received it—what now?

I’m missing an item from my order.

I’ve received an incorrect item.

My order is damaged.

Why was I charged twice for my order?

Order Issues

How do I wash my PAKA gear?

My item shrank.

My item has a stain.

How can I fix a snag or hole in my PAKA apparel?

Is shedding or pilling normal?

Can alpaca clothing be itchy and how can I make it more comfortable?

What are PAKA's fabric blends? Are they 100% alpaca?

Are any alpacas harmed when harvesting their fleece?

Product Care & Info

How do I know what size to order?

How often do you restock products?

How can I update my request for notifications when an item is back in stock?

Sizing & Availability

Will my gift card expire?

Will you be having a Black Friday / Cyber Monday sale?

I’m having trouble with the 3 for 30% promotion. What should I do?

Promotions & Gifts

How do I unsubscribe from emails or texts?

Do you have a customer service phone number?

Account & Communication

What if my package is delayed or sent to the wrong location?Updated a month ago