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We&#x2019;re so sorry your package was returned due to an incorrect address. If this happens, just send us your updated shipping address, and we&#x2019;ll get your order moving again.If the item you originally ordered is no longer available, we&#x2019;ll be happy to chat through alternative options with you and find the best fit.Reach out to us at <a data-fr-linked="true" href="mailto:info@pakaapparel.com"></a><a href="https://paka-frequently-asked-questions.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">here</a>, and we&#x2019;ll take care of it from there.

We’re so sorry your package was returned due to an incorrect address. If this happens, just send us your updated shipping address, and we’ll get your order moving again. If the item you originally ordered is no longer available, we’ll be happy to cha

My order was returned to sender—what happens next?

Shipping & Delivery

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Ordering & Discounts

When will my order ship and arrive?

Do you ship internationally?

Do you ship to APO addresses?

Do you offer free shipping and returns?

What can I do if my package seems stuck in transit?

What if my package is delayed or sent to the wrong location?

What if my order is lost or stolen?

How can I return/exchange my items?

Can I combine returns from multiple orders?

When will my exchange order ship out to me?

When will I receive my refund?

My return says “Delivered”—where’s my refund?

Why was my refund amount lower than expected?

Can I exchange for an item that’s out of stock?

What is your lifetime guarantee?

What is your return and exchange policy?

Returns, Exchanges & Refunds

I didn’t receive my order confirmation email or shipment confirmation email.

My order has not shipped yet.

My package says “Delivered” but I haven’t received it—what now?

I’m missing an item from my order.

I’ve received an incorrect item.

My order is damaged.

Why was I charged twice for my order?

Order Issues

How do I wash my PAKA gear?

My item shrank.

My item has a stain.

How can I fix a snag or hole in my PAKA apparel?

Is shedding or pilling normal?

Can alpaca clothing be itchy and how can I make it more comfortable?

What are PAKA's fabric blends? Are they 100% alpaca?

Are any alpacas harmed when harvesting their fleece?

Product Care & Info

How do I know what size to order?

How often do you restock products?

How can I update my request for notifications when an item is back in stock?

Sizing & Availability

Will my gift card expire?

Promotions & Gifts

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Do you have a customer service phone number?

Account & Communication

My order was returned to sender—what happens next?Updated 2 hours ago