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Returns & Exchanges

What is your return and exchange policy?

Apparel:. We get it, sometimes a purchase doesn't quite hit the mark. No worries! You have 30 days from your purchase date to return or exchange your item, no questions asked. If you're located within the US, we will cover the shipping costs for your

How can I return/exchange my items?

In an effort to reduce waste we do not provide a return label or packing slip in your shipment, but we’ve made it easy to process your return/exchange, all online!. Submit your Return or Exchange Online1. Click Here to start your return/exchange2. En

What is your Holiday return policy?

We are so grateful you want to share Paka as a gift 💛 Please send us an email to [email protected] so we can help you out!

Can I return items from multiple orders in one package?

At this time orders with different order numbers will need to be shipped separately. Each shipping label corresponds to its respective order number.

When will my exchange order ship out to me?

Please allow up to three weeks for your return to be delivered and processed at our Distribution Center and for your exchange to ship. We will email you a confirmation number and tracking information. If any of your exchange item(s) become unavailabl

When will I receive my refund?

Please allow up to three weeks for your return to be delivered and processed at our Distribution Center and for your refund to be initiated. Once your refund is initiated, it may take 3-5 business days to appear in your account, depending on your ban

My return package shows Delivered, but I haven’t received my refund yet.

Once your return package has reached our Distribution Center, it may be marked as ‘Delivered’, prior to arrival at our Distribution Center. A ‘Delivered’ scan does not always mean the return package has been received by our Distribution Center or has

What is your lifetime guarantee?

They may be the definition of comfort, softness, and durability, but we know that repeat adventures aren’t always easy on your favorite socks. So, if you wear your favorite pair enough to wear them down, we’ll replace them for free. To request an eas

My exchange item is out of stock

Unfortunately we are unable to exchange for an item currently out of stock. We suggest processing your order as a return for store credit so you can place an order for the item you want once it is back in stock. If you sign up via the "notify me when