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Returns, Exchanges & Refunds
How can I return/exchange my items?
In an effort to reduce landfill waste, we do not provide a return label or packing slip in your shipment. But we’ve made it easy to process your return/exchange online!. ApparelWe offer free returns and exchanges within 30 days, no questions asked. I
Can I combine returns from multiple orders?
Right now, returns need to be shipped separately if they have different order numbers or if your return was created separately. Each return label is linked to a specific order, so combining them can cause delays in processing. Thanks for your underst
When will my exchange order ship out to me?
It depends on the type of exchange you choose:. If you want your new item as quickly as possible, Instant Exchange is the way to go. You’ll enter your card details to secure the exchange, and Loop will place a temporary hold for the full amount. This
When will I receive my refund?
Once you drop off your return, please allow up to three weeks for it to be delivered and processed at our distribution center. After we process it, your refund will be initiated. From there, it usually takes 3–5 business days to show up in your accou
My return says “Delivered”—where’s my refund?
Great question! Sometimes return packages are marked as “Delivered” before they’ve actually been received or processed by our distribution denter. After you drop your return off with USPS, please allow up to three weeks for the full process—including
Why was my refund amount lower than expected?
If your refund looks a little lower than expected, it may be because a discount was applied to your original order. For example, if you purchased an item during a promotional sale like Black Friday, your refund will reflect the sale price, not the or
Can I exchange for an item that’s out of stock?
We totally get wanting to swap for something you’ve had your eye on—but unfortunately, we’re unable to process exchanges for items that are currently out of stock. Here’s what we recommend:. We’ll be cheering you on from the sidelines when that “back
What is your lifetime guarantee?
Out lifetime guarantee is for our socks program only. Our socks are built for comfort, softness, and durability—but we know even the best pairs can wear out with enough adventuring. If your favorites has seen better days, we’ve got you covered. We’ll
What is your return and exchange policy?
In an effort to reduce landfill waste, we do not provide a return label or packing slip in your shipment. But we’ve made it easy to process your return/exchange online!. ApparelWe offer free returns and exchanges within 30 days, no questions asked. I