What is your return and exchange policy?Updated 20 hours ago
Apparel:
We get it, sometimes a purchase doesn't quite hit the mark. No worries! You have 30 days from your purchase date to return or exchange your item, no questions asked. If you're located within the US, we will cover the shipping costs for your return or exchange. If you're outside the US, we kindly ask that you cover the shipping expenses.
Conditions for Returns & Exchanges:
- Items must be returned in their original condition, with all tags, labels, and packaging intact.
- For traceable garments, a QR code must be attached
- Please note that secondary returns or exchanges carry a flat rate fee of $10. This fee helps offset carbon and transport costs associated with the return process.
Exchanges:
For standard exchanges, please allow up to three weeks for your return to be delivered and processed at our Distribution Center. We will send you a confirmation number and tracking information as soon as your exchange is shipped.
Underwear Returns & Exchanges:
We are unable to process returns or exchanges for underwear that has been worn. To be eligible for a return or exchange, underwear items must be in their original, unworn condition. Please note that underwear returns and exchanges incur a flat rate fee of $10 to cover processing costs.
For International Orders
We ask that you cover shipping costs for international orders. Please contact our Customer Happiness Team at [email protected] and we would be happy to provide you with instructions for your return.