How can I return/exchange my items?Updated a day ago
In an effort to reduce landfill waste, we do not provide a return label or packing slip in your shipment. But we’ve made it easy to process your return/exchange online!
Apparel:
We offer free returns and exchanges within 30 days, no questions asked. If you're in the US, we cover all shipping costs. If you're outside the US, we ask that you cover shipping.
Items must be returned in original condition. For traceable garments, the QR code must be attached. Please note: Secondary returns/exchanges will incur a flat-rate fee of $10 to help offset carbon and transport costs. Please allow up to three weeks for your return to be delivered and processed at our distribution center.
Underwear:
We are unable to process returns for underwear that has been worn or washed. Items must be returned in original condition. If you want to try on the underwear, you must do so with a layer of clothing underneath to be eligible for an exchange/return.
Exchanges:
Instant Exchange Option:
We now offer Instant Exchanges! If you’d like to receive your exchange item immediately, choose the Instant Exchange option during your return process. With this option, your new item will be shipped out before your return is received. If your return isn’t received within 14 days, your card will be charged for the full cost of the item.
Standard Exchanges:
For standard exchanges, please allow up to three weeks for your return to be delivered and processed at our distribution center. Once your exchange ships, we will email you a confirmation number and tracking information.
Start Your Return/Exchange:
Instructions:
1. Submit Your Return or Exchange Online
Click Here to start your return/exchange.
Enter your order number and zip code. Your order number can be found in your confirmation email. If you haven’t received an email, check your Spam or Junk folder.
2. Drop Off Your Return
Drop off your return at a USPS location.
Please allow approximately three weeks for your return to be delivered, processed at our distribution center, and for your refund or exchange to be processed.
For International Orders
We ask that you cover shipping costs for international orders. Please contact our Customer Happiness Team here, and we’ll be happy to provide instructions for your return.