Product Information

How do I care for my Paka garment?

For washing/care instructions, please click here - You can also find specific washing instructions on the product page under details.

I need help with sizing.

You can check the size guides here. We also have a Fit Advisor on each product page where you can input your specific size information :)

My item is shedding/pilling.

A small amount of shedding is normal for a new woven alpaca item and will decrease with time. Pilling is also normal in garments made of natural fibers, but a gentle pilling comb can help remove build up and shedding.

My item is damaged.

Help! My item shrank. Oh no! Remember it should be washed on delicate mode with cold water and then air/flat dried. Please try the following method:. Fill sink or tub with warm water. Add baby shampoo or hair conditioner (about 1/3 cup). Soak sweater

How often do you restock products?

Because alpaca fiber is so precious, and so much of our collection is made by hand. Obtaining materials and making each garment takes a lot longer than most clothes. This means we make plans for ordering far in advance. We do our best to keep our eve

Are alpacas harmed?

We're working with PACOMARCA for the best practices in raising and shearing alpacas. A special technique called Inca Esquila is used with each alpaca. This mechanized process reduces stress and time spent working with the alpaca. It has been adopted

What are the material blends? Is it 100% alpaca?

It’s difficult for a garment to retain shape over time when it’s 100% alpaca fiber. Blending alpaca with other fibers, further enhances its natural properties, while also adding additional benefits. If you're looking for 100% natural materials, we su