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Paka

If you received an item that&#x2019;s damaged or has a quality issue, we want to make it right. Because each of our garments is handmade, small irregularities can occasionally happen, though they&#x2019;re rare.&#xA0;In an effort to reduce waste from shipping materials, we offer thoughtful alternatives to full returns or exchanges for repairable issues. If the item arrives damaged, we&#x2019;re always happy to offer a return or replacement.Just send us an email <a href="https://paka-frequently-asked-questions.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">here</a> with a description of the issue and photos of the item, and our team will be happy to help.

If you received an item that’s damaged or has a quality issue, we want to make it right. Because each of our garments is handmade, small irregularities can occasionally happen, though they’re rare. In an effort to reduce waste from shipping materials

My order is damaged.

Order Issues

Forgot to use a discount code?

My discount code did not work.

Modify/Cancel my order.

Ordering & Discounts

When will my order ship and arrive?

Do you ship internationally?

Do you ship to APO addresses?

Do you offer free shipping and returns?

What can I do if my package seems stuck in transit?

What if my package is delayed or sent to the wrong location?

My order was returned to sender—what happens next?

What if my order is lost or stolen?

Shipping & Delivery

How can I return/exchange my items?

Can I combine returns from multiple orders?

When will my exchange order ship out to me?

When will I receive my refund?

My return says “Delivered”—where’s my refund?

Why was my refund amount lower than expected?

Can I exchange for an item that’s out of stock?

What is your lifetime guarantee?

What is your return and exchange policy?

Returns, Exchanges & Refunds

I didn’t receive my order confirmation email or shipment confirmation email.

My order has not shipped yet.

My package says “Delivered” but I haven’t received it—what now?

I’m missing an item from my order.

I’ve received an incorrect item.

Why was I charged twice for my order?

How do I wash my PAKA gear?

My item shrank.

My item has a stain.

How can I fix a snag or hole in my PAKA apparel?

Is shedding or pilling normal?

Can alpaca clothing be itchy and how can I make it more comfortable?

What are PAKA's fabric blends? Are they 100% alpaca?

Are any alpacas harmed when harvesting their fleece?

Product Care & Info

How do I know what size to order?

How often do you restock products?

How can I update my request for notifications when an item is back in stock?

Sizing & Availability

Will my gift card expire?

Promotions & Gifts

How do I unsubscribe from emails or texts?

Do you have a customer service phone number?

Account & Communication

My order is damaged.Updated 15 hours ago