Order Issues

I didn’t receive my order confirmation email or shipment confirmation email.

You should receive two emails from us: the first confirming your order and the second once your package ships. If you haven’t seen them, try checking your Spam or Junk folder—they like to hide there sometimes! Also, make sure you're checking the emai

My order has not shipped yet.

All orders take 1–3 business days to process before they ship. Business days are Monday through Friday, and holidays aren’t included in this window. Once your order finishes processing, it then begins its shipping timeline. If your tracking link says

My package says “Delivered” but I haven’t received it—what now?

Sometimes carriers mark a package as delivered a little early, and it arrives within the next 24–48 hours. Before reaching out, here are a few quick steps that usually help locate it:. Check around your homeLook near doors, porches, gates, mailrooms,

I’m missing an item from my order.

We’re so sorry about that! To help us get your missing item to you as quickly as possible, just send an email here with your order number and the name of the missing item. We’ll jump in right away to make it right!

I’ve received an incorrect item.

We’re so sorry about the mix up. We know that’s not the unboxing experience you were hoping for, and we’re here to make it right. You have two simple options, depending on how quickly you’d like your correct item. Email our Customer Happiness team wi

My order is damaged.

If you received an item that’s damaged or has a quality issue, we want to make it right. Because each of our garments is handmade, small irregularities can occasionally happen, though they’re rare. In an effort to reduce waste from shipping materials

Why was I charged twice for my order?

If you’re seeing two charges, it’s likely a pre-authorization from your bank. This can sometimes show up as a duplicate charge, but usually disappears on its own shortly after your payment is processed. We recommend keeping an eye on your bank statem