You should receive two emails from us: the first confirming your order and the second once your package ships. If you haven’t seen them, try checking your Spam or Junk folder—they like to hide there sometimes!. Still can’t find them? No problem, cont
Items in stock ship in 1-3 business days. For pre-order items, the expected shipping date will be listed. Please allow 5-10 business days for free shipping (orders $150+) and 3-4 business days for expedited shipping. For orders shipped outside of the
We know how frustrating that can be! If your order is marked as Delivered but hasn’t shown up yet, here are a few things to check first:. If it’s been more than 72 hours and your package still hasn’t arrived, reach out to us here. We’re here to help
We’re so sorry about that! To help us get your missing item to you as quickly as possible, just send an email here with your order number and the name of the missing item. We’ll jump in right away to make it right!
We’re so sorry for the mix-up and want to make it right as quickly as possible. Here’s what to do:. 1. Start an exchange here. 2. Select “I received the wrong item” as your reason for the return. 3. Choose "Instant Exchange" if you’d like your correc
If you received an item that’s damaged or has a quality issue, we want to make it right. Because each of our garments is handmade, small irregularities can occasionally happen, though they’re rare. In an effort to reduce waste from shipping materials
If you’re seeing two charges, it’s likely a pre-authorization from your bank. This can sometimes show up as a duplicate charge, but usually disappears on its own shortly after your payment is processed. We recommend keeping an eye on your bank statem