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<p id="isPasted">We&#x2019;re so sorry about that! To help us get your missing item to you as quickly as possible, just send an email <a href="https://paka-frequently-asked-questions.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">here</a> with your order number and the name of the missing item.</p><p>We&#x2019;ll jump in right away to make it right!</p>

We’re so sorry about that! To help us get your missing item to you as quickly as possible, just send an email here with your order number and the name of the missing item. We’ll jump in right away to make it right!

I’m missing an item from my order.

Order Issues

Forgot to use a discount code?

My discount code did not work.

Modify/Cancel my order.

Ordering & Discounts

When will my order ship and arrive?

Do you ship internationally?

Do you ship to APO addresses?

Do you offer free shipping and returns?

What can I do if my package seems stuck in transit?

What if my package is delayed or sent to the wrong location?

My order was returned to sender—what happens next?

What if my order is lost or stolen?

Shipping & Delivery

How can I return/exchange my items?

Can I combine returns from multiple orders?

When will my exchange order ship out to me?

When will I receive my refund?

My return says “Delivered”—where’s my refund?

Why was my refund amount lower than expected?

Can I exchange for an item that’s out of stock?

What is your lifetime guarantee?

What is your return and exchange policy?

Returns, Exchanges & Refunds

I didn’t receive my order confirmation email or shipment confirmation email.

My order has not shipped yet.

My package says “Delivered” but I haven’t received it—what now?

I’ve received an incorrect item.

My order is damaged.

Why was I charged twice for my order?

How do I wash my PAKA gear?

My item shrank.

My item has a stain.

How can I fix a snag or hole in my PAKA apparel?

Is shedding or pilling normal?

Can alpaca clothing be itchy and how can I make it more comfortable?

What are PAKA's fabric blends? Are they 100% alpaca?

Are any alpacas harmed when harvesting their fleece?

Product Care & Info

How do I know what size to order?

How often do you restock products?

How can I update my request for notifications when an item is back in stock?

Sizing & Availability

Will my gift card expire?

Promotions & Gifts

How do I unsubscribe from emails or texts?

Do you have a customer service phone number?

Account & Communication

I’m missing an item from my order.Updated 11 hours ago