Our Alpackers move pretty quickly, and once an order is on its way we aren’t able to make any changes or cancel it. However, if you haven’t received an email confirming the shipment, we would be happy to make any changes–just shoot us an email to inf
Discount codes are subject to restrictions. Some promotions may only apply to a specific category of products. Please know that you can only use one discount code at a time. Common issues with discount codes:. Additionally, we cannot retroactively ap
After you place your order, you should receive an order confirmation email and a shipment confirmation email after your order ships. If you have not received these emails, check your Spam or Junk folder. If you are still unable to locate your order o
Items in stock ship in 1-3 business days. For pre-order items, the expected shipping date will be listed. Please allow 5-10 business days for free shipping (orders $150+) and 3-4 business days for expedited shipping. For orders shipped outside of the
If your package was marked as Delivered but you have not received it, confirm the shipping address of your order, and please check the following locations:. Sometimes carriers may mark a package as Delivered before it’s moved off their truck, which m
To get your items to you as quickly as possible please send us an email to [email protected] with the order number and missing item and we would be happy to help!
If one or more items from your order is incorrect:. 1. Submit an Exchange online – click here to get started. 2. Select the reason ‘I received the wrong item’. 3. Drop off your return at a USPS location. Please allow approximately three weeks for you
In an effort to reduce waste from shipping material we offer alternative solutions to returning/exchanging items with repairable damages. Irregularities aren’t common, but possible when our garments are handmade. If you feel that an item from your pu
As a small distributed team, we currently do not have a phone number, but our Customer Happiness Team is more than happy to help you via email. Please shoot us an email to [email protected] and we'll get back to you shortly!
To unsubscribe from marketing emails you will hit the 'unsubscribe' link at the bottom of the email. To unsubscribe from texts, you will reply 'STOP' to the most recent text.