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Monday to Friday: 9AM-5PM (MST)
Saturday: 9AM-3PM (MST)
Sunday: Closed

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Sebastian and our Customer Happiness Team will be back on Monday to answer all of your questions!

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<span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Our Alpackers move pretty quickly, and once an order is on its way we aren&#x2019;t able to make any changes or cancel it. However, if you haven&#x2019;t received an email confirming the shipment, we would be happy to make any changes&#x2013;just shoot us an email to <a href="mailto:info@pakaapparel.com">info@pakaapparel.com</a> and you&#x2019;ll get a message from the team within 24-48 hours! <span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Most orders are picked, packed, and shipped off within 2-3 days of the order being placed. In the case that your order has shipped, we would be happy to help you exchange/return your items once your package arrives. <span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please visit our<a href="https://returns.pakaapparel.com/#/" style="text-decoration:none;"><span style="font-size: 10.5pt; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 10.5pt; color: rgb(74, 141, 249); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">returns portal</a><span style="font-size: 10.5pt; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;to begin your return process.

Our Alpackers move pretty quickly, and once an order is on its way we aren’t able to make any changes or cancel it. However, if you haven’t received an email confirming the shipment, we would be happy to make any changes–just shoot us an email to inf

Modify/Cancel My Order.

Existing Orders

When will my order ship?

Do you ship internationally?

Do you offer free shipping?

Do you ship to APO addresses?

Shipping Info

What is your return and exchange policy?

How can I return/exchange my items?

What is your Holiday return policy?

Can I return items from multiple orders in one package?

When will my exchange order ship out to me?

When will I receive my refund?

My return package shows Delivered, but I haven’t received my refund yet.

What is your lifetime guarantee?

My exchange item is out of stock

Returns & Exchanges

My discount code did not work.

I didn’t receive my order confirmation email or shipment confirmation email.

My order has not shipped yet.

I received a notification that my package was delivered but I haven’t received it.

Modify/Cancel My Order.Updated a year ago