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<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your package was marked as Delivered but you have not received it, confirm the shipping address of your order, and please check the following locations:<ul><li dir="ltr" style="line-height: 1; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Carrier may have placed it in a safer location to prevent theft or weather damage</li><li dir="ltr" style="line-height: 1; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Mailbox</li><li dir="ltr" style="line-height: 1; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Porch</li><li dir="ltr" style="line-height: 1; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Garage</li><li dir="ltr" style="line-height: 1; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Exterior doors (back porch, side door, etc.)</li><li dir="ltr" style="line-height: 1; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Check with immediate neighbors</li></ul><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Sometimes carriers may mark a package as Delivered before it&#x2019;s moved off their truck, which means your package may still be on its way. If your package still hasn&#x2019;t turned up 72 hours after it was marked Delivered, please send us an email to info@pakaapparel.com

If your package was marked as Delivered but you have not received it, confirm the shipping address of your order, and please check the following locations:. Sometimes carriers may mark a package as Delivered before it’s moved off their truck, which m

I received a notification that my package was delivered but I haven’t received it.

Existing Orders

When will my order ship?

Do you ship internationally?

Do you offer free shipping?

Do you ship to APO addresses?

Shipping Info

What is your return and exchange policy?

How can I return/exchange my items?

What is your Holiday return policy?

Can I return items from multiple orders in one package?

When will my exchange order ship out to me?

When will I receive my refund?

My return package shows Delivered, but I haven’t received my refund yet.

What is your lifetime guarantee?

My exchange item is out of stock

Returns & Exchanges

Modify/Cancel My Order.

My discount code did not work.

I didn’t receive my order confirmation email or shipment confirmation email.

My order has not shipped yet.

I’m missing an item from my order.

I’ve received an incorrect item.

I just received my order and it is damaged.

Do you have a customer service phone number?

How do I unsubscribe?

How do I care for my Paka garment?

I need help with sizing.

My item is shedding/pilling.

My item is damaged.

How often do you restock products?

Are alpacas harmed?

What are the material blends? Is it 100% alpaca?

Product Information

I received a notification that my package was delivered but I haven’t received it.Updated a year ago