I’m having trouble with the 3 for 30% promotion. What should I do?Updated a month ago

We’re so sorry if the 3 for 30% off promotion isn’t showing up the way you expected. We know that can take the excitement out of checkout, and we’re happy to help you sort it out.

Here are a few things to double check first:

• Make sure there are at least 3 qualifying items in your cart
• Confirm the items are not part of any excluded categories
• Check that no other promo codes are applied, as discounts cannot be combined
• Try refreshing your browser or opening a new window, as cached carts can occasionally cause hiccups

Items currently excluded from the 3 for 30% promotion include: The Heritage Collection, Socks, Bracelets, Outerwear, Multipack/bundles, and Gift Cards

If everything looks right and the discount still isn’t applying, please reach out to our Customer Happiness team with your order number and a screenshot of your cart or checkout page. We’ll take a closer look and make sure everything is working as it should.

Thank you so much for your patience and for shopping with us. We’re really glad you’re here 💛