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Monday to Friday: 9AM-5PM (MST)
Saturday: 9AM-3PM (MST)
Sunday: Closed

Sebastian says weekends are for snoozing.
Sebastian and our Customer Happiness Team will be back on Monday to answer all of your questions!

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Paka

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We are so grateful you want to share Paka as a gift 💛 Please send us an email to info@pakaapparel.com so we can help you out!

What is your Holiday return policy?

Returns & Exchanges

When will my order ship?

Do you ship internationally?

Do you offer free shipping?

Do you ship to APO addresses?

Shipping Info

What is your return and exchange policy?

How can I return/exchange my items?

Can I return items from multiple orders in one package?

When will my exchange order ship out to me?

When will I receive my refund?

My return package shows Delivered, but I haven’t received my refund yet.

What is your lifetime guarantee?

My exchange item is out of stock

Modify/Cancel My Order.

My discount code did not work.

I didn’t receive my order confirmation email or shipment confirmation email.

My order has not shipped yet.

I received a notification that my package was delivered but I haven’t received it.

I’m missing an item from my order.

I’ve received an incorrect item.

I just received my order and it is damaged.

Do you have a customer service phone number?

How do I unsubscribe?

Existing Orders

How do I care for my Paka garment?

I need help with sizing.

My item is shedding/pilling.

My item is damaged.

How often do you restock products?

Are alpacas harmed?

What are the material blends? Is it 100% alpaca?

Product Information

What is your Holiday return policy?Updated a year ago