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Monday to Friday: 9AM-5PM (MST)
Saturday: 9AM-3PM (MST)
Sunday: Closed

Sebastian says weekends are for snoozing.
Sebastian and our Customer Happiness Team will be back on Monday to answer all of your questions!

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Paka

<p style="line-height: 1;"><span id="isPasted" style="font-size: 14px; font-family: Arial; color: rgb(27, 28, 29); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We offer free shipping for all $150+ US orders (excluding Alaska and Hawaii), as well as free exchanges and returns. International orders may have an additional cost.&#xA0;</span></p>

We offer free shipping for all $150+ US orders (excluding Alaska and Hawaii), as well as free exchanges and returns. International orders may have an additional cost.

Do you offer free shipping?

Shipping Info

When will my order ship?

Do you ship internationally?

Do you ship to APO addresses?

What is your return and exchange policy?

How can I return/exchange my items?

What is your Holiday return policy?

Can I return items from multiple orders in one package?

When will my exchange order ship out to me?

When will I receive my refund?

My return package shows Delivered, but I haven’t received my refund yet.

What is your lifetime guarantee?

My exchange item is out of stock

Returns & Exchanges

Modify/Cancel My Order.

My discount code did not work.

I didn’t receive my order confirmation email or shipment confirmation email.

My order has not shipped yet.

I received a notification that my package was delivered but I haven’t received it.

I’m missing an item from my order.

I’ve received an incorrect item.

I just received my order and it is damaged.

Do you have a customer service phone number?

How do I unsubscribe?

Existing Orders

How do I care for my Paka garment?

I need help with sizing.

My item is shedding/pilling.

My item is damaged.

How often do you restock products?

Are alpacas harmed?

What are the material blends? Is it 100% alpaca?

Product Information

Do you offer free shipping?Updated 6 months ago