# paka-apparel

> Public Help Center articles for paka-apparel.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Forgot to use a discount code?](https://paka-frequently-asked-questions.gorgias.help/en-US/forgot-to-use-a-discount-code-1013946.md): No worries—we’ve got you! If you’ve already placed your order and meant to use a discount code, contact our Customer Service Team here. As long as the code is still valid, we’ll apply it on our end and refund you the difference.
- [My discount code did not work.](https://paka-frequently-asked-questions.gorgias.help/en-US/my-discount-code-did-not-work-167272.md): We’re here to help! Discount codes sometimes come with a few restrictions—some are only valid for certain products or collections, and only one code can be used per order. You can find our current terms and conditions here. A few common hiccups to do
- [Modify/Cancel my order.](https://paka-frequently-asked-questions.gorgias.help/en-US/modifycancel-my-order-167266.md): Our Alpackers move fast—once your order’s on its way, we’re not able to make changes or cancel it. But! If you haven’t received a shipping confirmation yet, there’s still time. Email us here and our team will get back to you within 48–72 hours. Most
- [When will my order ship and arrive?](https://paka-frequently-asked-questions.gorgias.help/en-US/when-will-my-order-ship-and-arrive-105833.md): Holiday Shipping Cutoff Window:. Need it by December 25? Order by the following dates to ensure an on time delivery. US Shipping. Items in stock ship in 1-3 business days - Monday through Friday (excluding holidays). Once your item ships, please allo
- [Do you ship internationally?](https://paka-frequently-asked-questions.gorgias.help/en-US/do-you-ship-internationally-167232.md): We currently offer international shipping to select countries, with rates calculated at checkout. All international orders are shipped with our trusted partner, Passport, who ensures fast and secure delivery through local carriers. To make things smo
- [Do you ship to APO addresses?](https://paka-frequently-asked-questions.gorgias.help/en-US/do-you-ship-to-apo-addresses-381314.md): Yes, we do! That said, our system sometimes has trouble recognizing APO box addresses after an order is placed. If you notice a delay or haven’t received a shipping update, feel free to reach out to us here—we’re happy to help. Holiday Shipping Cutof
- [Do you offer free shipping and returns?](https://paka-frequently-asked-questions.gorgias.help/en-US/do-you-offer-free-shipping-and-returns-167236.md): ApparelWe offer free returns and exchanges within 30 days, no questions asked. If you're in the US, we’ll cover shipping costs!. Items must be returned in their original condition, and for our traceable garments, the QR code must still be attached. P
- [What can I do if my package seems stuck in transit?](https://paka-frequently-asked-questions.gorgias.help/en-US/what-can-i-do-if-my-package-seems-stuck-in-transit-1324167.md): We know it can feel stressful when tracking doesn’t seem to move, especially when you’re excited to receive your order. First, take a quick look at your tracking link. Sometimes packages are still on the move even if the status has not updated recent
- [What if my package is delayed or sent to the wrong location?](https://paka-frequently-asked-questions.gorgias.help/en-US/what-if-my-package-is-delayed-or-sent-to-the-wrong-location-1324332.md): If your tracking shows a delay or an incorrect destination, the quickest next step is to reach out directly to the carrier. Once a package is en route, only the carrier can update or correct the delivery address on their end. If your package appears
- [My order was returned to sender—what happens next?](https://paka-frequently-asked-questions.gorgias.help/en-US/my-order-was-returned-to-sender%E2%80%94what-happens-next-1324212.md): We’re so sorry your package was returned due to an incorrect address. If this happens, just send us your updated shipping address, and we’re happy to reship. If the item you originally ordered is no longer available, we’ll be happy to chat through al
- [What if my order is lost or stolen?](https://paka-frequently-asked-questions.gorgias.help/en-US/what-if-my-order-is-lost-or-stolen-1324395.md): We’re really sorry to hear that your order might be lost or stolen. If you think this has happened, please reach out to us as soon as possible. We’ll work with you to track down your package or help resolve the issue. If your package was marked as de
- [How can I return/exchange my items?](https://paka-frequently-asked-questions.gorgias.help/en-US/how-can-i-returnexchange-my-items-167245.md): In an effort to reduce landfill waste, we do not provide a return label or packing slip in your shipment. But we’ve made it easy to process your return/exchange online!. ApparelWe offer free returns and exchanges within 30 days, no questions asked. I
- [Can I combine returns from multiple orders?](https://paka-frequently-asked-questions.gorgias.help/en-US/can-i-combine-returns-from-multiple-orders-167251.md): Right now, returns need to be shipped separately if they have different order numbers or if your return was created separately. Each return label is linked to a specific order, so combining them can cause delays in processing. Thanks for your underst
- [When will my exchange order ship out to me?](https://paka-frequently-asked-questions.gorgias.help/en-US/when-will-my-exchange-order-ship-out-to-me-167253.md): It depends on the type of exchange you choose:. If you want your new item as quickly as possible, Instant Exchange is the way to go. You’ll enter your card details to secure the exchange, and Loop will place a temporary hold for the full amount. This
- [When will I receive my refund?](https://paka-frequently-asked-questions.gorgias.help/en-US/when-will-i-receive-my-refund-167257.md): Once you drop off your return, please allow up to three weeks for it to be delivered and processed at our distribution center. After we process it, your refund will be initiated. From there, it usually takes 3–5 business days to show up in your accou
- [My return says “Delivered”—where’s my refund?](https://paka-frequently-asked-questions.gorgias.help/en-US/my-return-says-%E2%80%9Cdelivered%E2%80%9D%E2%80%94where%E2%80%99s-my-refund-1319771.md): Great question! Sometimes return packages are marked as “Delivered” before they’ve actually been received or processed by our distribution denter. After you drop your return off with USPS, please allow up to three weeks for the full process—including
- [Why was my refund amount lower than expected?](https://paka-frequently-asked-questions.gorgias.help/en-US/why-was-my-refund-amount-lower-than-expected-1324114.md): If your refund looks a little lower than expected, it may be because a discount was applied to your original order. For example, if you purchased an item during a promotional sale like Black Friday, your refund will reflect the sale price, not the or
- [Can I exchange for an item that’s out of stock?](https://paka-frequently-asked-questions.gorgias.help/en-US/can-i-exchange-for-an-item-that%E2%80%99s-out-of-stock-381301.md): We totally get wanting to swap for something you’ve had your eye on—but unfortunately, we’re unable to process exchanges for items that are currently out of stock. Here’s what we recommend:. We’ll be cheering you on from the sidelines when that “back
- [What is your lifetime guarantee?](https://paka-frequently-asked-questions.gorgias.help/en-US/what-is-your-lifetime-guarantee-277907.md): Our lifetime guarantee is for our socks program only. Our socks are built for comfort, softness, and durability—but we know even the best pairs can wear out with enough adventuring. If your favorites has seen better days, we’ve got you covered. We’ll
- [What is your return and exchange policy?](https://paka-frequently-asked-questions.gorgias.help/en-US/what-is-your-return-and-exchange-policy-167244.md): In an effort to reduce landfill waste, we do not provide a return label or packing slip in your shipment. But we’ve made it easy to process your return/exchange online!. ApparelWe offer free returns and exchanges within 30 days, no questions asked. I
- [I didn’t receive my order confirmation email or shipment confirmation email.](https://paka-frequently-asked-questions.gorgias.help/en-US/i-didn%E2%80%99t-receive-my-order-confirmation-email-or-shipment-confirmation-email-167278.md): You should receive two emails from us: the first confirming your order and the second once your package ships. If you haven’t seen them, try checking your Spam or Junk folder—they like to hide there sometimes! Also, make sure you're checking the emai
- [My order has not shipped yet.](https://paka-frequently-asked-questions.gorgias.help/en-US/my-order-has-not-shipped-yet-167287.md): All orders take 1–3 business days to process before they ship. Business days are Monday through Friday, and holidays aren’t included in this window. Once your order finishes processing, it then begins its shipping timeline. If your tracking link says
- [My package says “Delivered” but I haven’t received it—what now?](https://paka-frequently-asked-questions.gorgias.help/en-US/my-package-says-%E2%80%9Cdelivered%E2%80%9D-but-i-haven%E2%80%99t-received-it%E2%80%94what-now-167293.md): Sometimes carriers mark a package as delivered a little early, and it arrives within the next 24–48 hours. Before reaching out, here are a few quick steps that usually help locate it:. Check around your homeLook near doors, porches, gates, mailrooms,
- [I’m missing an item from my order.](https://paka-frequently-asked-questions.gorgias.help/en-US/i%E2%80%99m-missing-an-item-from-my-order-167301.md): We’re so sorry about that! To help us get your missing item to you as quickly as possible, just send an email here with your order number and the name of the missing item. We’ll jump in right away to make it right!
- [I’ve received an incorrect item.](https://paka-frequently-asked-questions.gorgias.help/en-US/i%E2%80%99ve-received-an-incorrect-item-167305.md): We’re so sorry about the mix up. We know that’s not the unboxing experience you were hoping for, and we’re here to make it right. You have two simple options, depending on how quickly you’d like your correct item. Email our Customer Happiness team wi
- [My order is damaged.](https://paka-frequently-asked-questions.gorgias.help/en-US/my-order-is-damaged-167310.md): If you received an item that’s damaged or has a quality issue, we want to make it right. Because each of our garments is handmade, small irregularities can occasionally happen, though they’re rare. In an effort to reduce waste from shipping materials
- [Why was I charged twice for my order?](https://paka-frequently-asked-questions.gorgias.help/en-US/why-was-i-charged-twice-for-my-order-1324098.md): If you’re seeing two charges, it’s likely a pre-authorization from your bank. This can sometimes show up as a duplicate charge, but usually disappears on its own shortly after your payment is processed. We recommend keeping an eye on your bank statem
- [How do I wash my PAKA gear?](https://paka-frequently-asked-questions.gorgias.help/en-US/how-do-i-wash-my-paka-gear-167330.md): You can find care instructions right here, and most product pages also include specific washing info under the “Details” section. Based on customer feedback, we’re also beginning to add care labels to all of our items to make things even easier. If y
- [My item shrank.](https://paka-frequently-asked-questions.gorgias.help/en-US/my-item-shrank-167338.md): Oh no! No need to worry—with the right care, you can often restore your garment. Make sure to wash it on a delicate cycle with cold water and then air dry or lay flat to dry. If it’s already shrunk, here’s a method to try:. 1. Fill a sink or tub with
- [My item has a stain.](https://paka-frequently-asked-questions.gorgias.help/en-US/my-item-has-a-stain-1324400.md): Don't panic! You can often remove stains with a simple soak. Here’s what to do:. 1. Soak the garment in cold water with a splash of vinegar. 2. Press the water out and roll it between two towels to absorb excess moisture. 3. Air dry flat. We hope thi
- [How can I fix a snag or hole in my PAKA apparel?](https://paka-frequently-asked-questions.gorgias.help/en-US/how-can-i-fix-a-snag-or-hole-in-my-paka-apparel-1324110.md): We know how disappointing it can be to find a snag or small hole, especially in your favorite knit. The good news is that these are often easy to fix. For pulled yarns, you can gently pull the thread through from the inside and tie it off. We also re
- [Is shedding or pilling normal?](https://paka-frequently-asked-questions.gorgias.help/en-US/is-shedding-or-pilling-normal-167348.md): Yes, both are totally normal for natural fiber garments. A little shedding is expected when you first start wearing a woven alpaca piece and will lessen over time. Pilling can also happen with wear, especially in areas that see a lot of friction. A g
- [Can alpaca clothing be itchy and how can I make it more comfortable?](https://paka-frequently-asked-questions.gorgias.help/en-US/can-alpaca-clothing-be-itchy-and-how-can-i-make-it-more-comfortable-1324111.md): Sensitivity to alpaca can vary from person to person. While many find alpaca clothing incredibly soft and comfortable, others may feel a bit of itchiness. Unlike wool, alpaca fiber contains no lanolin, which makes it a great option for those with woo
- [What are PAKA's fabric blends? Are they 100% alpaca?](https://paka-frequently-asked-questions.gorgias.help/en-US/what-are-pakas-fabric-blends-are-they-100%25-alpaca-381316.md): While alpaca fiber is incredibly soft, warm, and durable, garments made from 100% alpaca can lose their shape over time. But by blending alpaca with other natural or recycled fibers, we’re able to enhance its natural performance and give your gear be
- [Are any alpacas harmed when harvesting their fleece?](https://paka-frequently-asked-questions.gorgias.help/en-US/are-any-alpacas-harmed-when-harvesting-their-fleece-167340.md): Thank you so much for asking and for caring about our alpacas! We take great pride in ensuring that our alpacas are treated with kindness. We partner with PACOMARCA, who follows the best practices for raising and shearing alpacas. The shearing proces
- [How do I know what size to order?](https://paka-frequently-asked-questions.gorgias.help/en-US/how-do-i-know-what-size-to-order-167333.md): Not sure what size to choose? We’ve got you. We know sizing can feel a little tricky, especially if it’s your first time shopping with us. Each product page clearly notes whether the item follows women’s, men’s, or unisex sizing so you can shop with
- [How often do you restock products?](https://paka-frequently-asked-questions.gorgias.help/en-US/how-often-do-you-restock-products-105827.md): Alpaca fiber is incredibly special, and many of our garments are handmade with care. Because of the time and intention that goes into sourcing and crafting each piece, our production process takes longer than most—and we plan our inventory well in ad
- [How can I update my request for notifications when an item is back in stock?](https://paka-frequently-asked-questions.gorgias.help/en-US/how-can-i-update-my-request-for-notifications-when-an-item-is-back-in-stock-1324101.md): To update your notification request, just submit a new "notify me when available" request with the correct details. Our system will use the most recent info you provide. Thanks so much for your interest. If you have any other questions, we’re always
- [Will my gift card expire?](https://paka-frequently-asked-questions.gorgias.help/en-US/will-my-gift-card-expire-1324100.md): Your gift card never expires, so you can use it whenever you're ready. If you're waiting on something to come back in stock, feel free to hang onto it until the timing feels right. If you have any other questions, we’re always here to help.
- [Will you be having a Black Friday / Cyber Monday sale?](https://paka-frequently-asked-questions.gorgias.help/en-US/will-you-be-having-a-black-friday--cyber-monday-sale-3453076.md): Yes, we will be celebrating BFCM. While we’re not sharing full details just yet, we can tease that there may be an early access moment for our community...something we've never done before!. If you’d like first access and the inside scoop before anyt
- [I’m having trouble with the 3 for 30% promotion. What should I do?](https://paka-frequently-asked-questions.gorgias.help/en-US/i%E2%80%99m-having-trouble-with-the-3-for-30%25-promotion-what-should-i-do-3454720.md): We’re so sorry if the 3 for 30% off promotion isn’t showing up the way you expected. We know that can take the excitement out of checkout, and we’re happy to help you sort it out. Here are a few things to double check first:. • Make sure there are at
- [How do I unsubscribe from emails or texts?](https://paka-frequently-asked-questions.gorgias.help/en-US/how-do-i-unsubscribe-from-emails-or-texts-381310.md): First of all, no hard feelings!. To unsubscribe from marketing emails, just click the "unsubscribe" link at the bottom of any email you receive. To unsubscribe from texts, reply with STOP to the most recent message you received. If you run into any i
- [Do you have a customer service phone number?](https://paka-frequently-asked-questions.gorgias.help/en-US/do-you-have-a-customer-service-phone-number-381304.md): We don’t have a phone line...just yet. We’re a very small Customer Happiness team based primarily in Peru, and we’re working hard behind the scenes to offer phone support in the near future. We truly appreciate your patience while we grow. The good n